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Triage support tickets and draft replies

“The support inbox is overflowing and replies are slow.”

AI can sort tickets by urgency and type, pull order info, and draft replies for a person to approve. Start with drafts only.

Fix it yourself in 3 steps

Write your categories, urgency rules and reply guidelines.
Ask the AI to sort today's tickets and draft replies using your policies.
Agents review, edit and send; track which drafts needed big changes.

Copy this prompt

Sort these support tickets: [tickets]. For each: category [list], urgency (urgent/normal/low) with a reason, and a draft reply that follows our policies [policies]. Flag refunds over [amount], legal threats, or angry customers for a human. Don't send replies or issue refunds — stop for review.

Fill in the [brackets]. Each prompt says when the AI should stop, so it doesn't wander off.

Agents people used for this: n8n, Claude Code, Lindy, Claude.

Inspired by real examples collected at agentusecases.ai.

📚 17 real stories of people doing this with AI agents

Answer Shopify order-status emails and fix issues overnight · custom-built or unnamed agent
Auto-resolve support tickets and escalate the rest · n8n
Build dashboards and troubleshoot support cases · Microsoft Scout
Handle Shopify support tickets, orders and refunds · Claude
Investigate customer errors and draft tickets in support · Cursor
Resolve customer support tickets autonomously · custom-built or unnamed agent
Resolve helpdesk tickets end to end for online stores · custom-built or unnamed agent
Resolve routine support tickets and prep daily briefings · Lindy
Route customer reply emails to Freshdesk · n8n
Speed up support ticket research and triage · Zapier Agents
Summarize meetings and triage support tickets with Lindy · Lindy
Triage car repair requests and reply to customers · n8n
Triage client messages into tickets and replies · Devin
Triage support emails and draft refund-policy replies · Claude
Triage support emails and draft replies for human review · n8n
Triage support tickets and draft replies · Claude Code
Work helpdesk tickets with Claude Code and custom GPTs · Claude Code | ChatGPT

Collected at AgentUseCases.ai.

AI drafts, you approve: nothing gets posted, sent, spent or published without a person. Tell customers when they're talking to an AI.

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